Return Policy

Product Return

Consumers have a fourteen-day right for product return.

Return Policy

You have the right to return a product from this contract within fourteen days without giving any reason.

The return period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of return, you must inform us (Provellus, O`Swaldstr. 30, 22113 Hamburg, Yassin Mahmoud;, phone: +494022866954) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to return a product. You can use the attached model return form, which is not required.

You can electronically complete and submit the model return form or any other unequivocal statement on our website If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of the receipt of such a return.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the return period.

Consequences of the return

If you return goods on this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or ProvellusTruckstopAm Sandberg 116306 Casekow immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

● The right of withdrawal does not apply to the following contracts:
● Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Model return form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Provellus, O`Swaldstr. 30, 22113 Hamburg, Yassin Mahmoud;

- I/we(*) hereby revoke the contract concluded by me/us(*) for the purchase of the following goods(*)/the provision of the following service(*)

- Ordered on(*)/received on(*)

- name of the consumer(s)

- address of the consumer(s)

- Signature of the consumer(s) (only when notified on paper)

- date

(*) Delete as appropriate.